|Tracked Shipping Within Canada (2-8 business days excluding remote and difficult to serve locations)||(Downtown, New Westminster BC, Designated pick-up location Burnaby, Metrotown )|
|C$9.60 Per Package up to 500g (1lb) + C$2 per 1000g (2lb)||FREE|
|Shipping US Priority Mail with Tracking (2-6 business days)|
|Prices from C$9.50 per 500 g (1lb) depending on USPS delivery zoning|
Please be advised that orders may qualify for additional shipping charges for bulk orders. Customers will always be contacted before any such charge is added.
All orders take 1-3 business days of processing time to be picked, packed and shipped.
We recommend contacting us for assistance if you have any general questions or experience any issues receiving your order.
Free pickup option is available from Monday to Friday, except statutory holidays.
We accept returns of unopened products up to 30 days after the date of purchase.
If you would like to make a return request, please email us at [email protected] with your order number. To be eligible for a return, your item must be unused and in the same condition that you received it. Unfortunately, we are currently unable to accept returns from US locations.
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
LATE OR MISSING REFUNDS
Please be aware, that banking services take some processing time to transfer your money back to your account/credit card. If you have checked your bank account or contacted credit card provider and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded, unfortunately, sale items are not eligible for any refunds.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 401 509 Carnarvon, New Westminster, BC, V3L 5S4, Canada.
Please, note that shipping costs are non-refundable. That also includes costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returning address: 401 509 Carnarvon, New Westminster, BC, V3L 5S4, Canada.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over CAD $75, please, consider using a trackable shipping service or purchasing shipping insurance. We are not able to guarantee that we will receive your returned item.